Privacy Policy

Last updated: 2025-01-01

This Privacy Policy explains how Buukable ("we", "us", "our") collects, uses and protects your information when you use our website and services. By using Buukable, you agree to the collection and use of information in accordance with this policy.

1. Who we are

Buukable is an online appointment scheduling and business management platform that helps service-based businesses manage bookings, clients and communication.

If you have any questions about this Privacy Policy, you can contact us at: support@buukable.com.

2. Information we collect

We collect different types of information in order to provide and improve our service.

2.1 Information you provide

This includes information you provide when you create or update an account, use the platform or contact us:

• Name and contact details (for example email, phone)
• Business information (for example business name, industry)
• Account details (login email, password)
• Payment-related details (processed by our payment provider, not stored in full by us)
• Messages you send to us (support emails, contact forms)

2.2 Information collected automatically

When you use Buukable, we may automatically collect:

• IP address and approximate location
• Device and browser type
• Usage data such as pages visited and actions taken
• Cookies and similar tracking technologies

2.3 Information from third parties

We may receive information from third-party providers, for example:

• Authentication providers (for example Supabase, OAuth providers)
• Payment processors (for example Stripe) for billing and subscription status

3. How we use your information

We use your information to:

• Provide, operate and maintain the Buukable platform
• Create and manage your account
• Process subscriptions and payments
• Provide customer support and respond to requests
• Improve and personalize the service
• Monitor usage and security
• Comply with legal obligations

We only process personal data where we have a legal basis, such as: performance of a contract, legitimate interests, compliance with legal obligations or your consent.

4. Cookies and tracking

We use cookies and similar technologies to keep you logged in, remember preferences and analyze how the service is used. You can control cookies in your browser settings. For more details, see our Cookies Policy.

5. How we share your information

We do not sell your personal data. We may share information with:

• Service providers (hosting, analytics, email, payment, etc.)
• Legal or regulatory authorities when required by law
• Professional advisers such as lawyers or accountants

Service providers are required to handle your data securely and only for the purposes we specify.

6. International data transfers

Your data may be stored and processed in data centers located in the EU or other countries with appropriate safeguards. When data is transferred outside the EEA, we take steps to ensure adequate protection, such as Standard Contractual Clauses where required.

7. Data retention

We keep personal data only as long as necessary to provide the service, comply with legal obligations, resolve disputes and enforce agreements. You may request deletion of your account and data as described below.

8. Your rights

Depending on your location, you may have rights regarding your personal data, such as:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of your data ("right to be forgotten")
• Restriction or objection to certain processing
• Data portability
• Withdrawal of consent where processing is based on consent

To exercise your rights, contact us at support@buukable.com. We may need to verify your identity before responding.

9. Security

We use reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS) and restricted access to production systems. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

10. Third-party links

Our platform may contain links to third-party websites or services. Their privacy practices are not covered by this policy and we encourage you to review their privacy policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. If changes are significant, we may notify you by email or through the platform.

12. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at support@buukable.com.